RETURNS & REFUNDS

Request a return within 14 days of receiving your order by emailing contact@beautymetoday.com with your order number and the items you wish to return. We will provide the return address and instructions. Do not send items to our business correspondence address without return instructions.

Change-of-mind returns must be unused, complete and in their original packaging, with all hygiene seals intact. Opened or used cosmetics and personal-care products are excluded from voluntary change-of-mind returns for hygiene reasons. These exclusions do not limit your rights for faulty, damaged or incorrectly supplied goods.

For change-of-mind returns, you pay the return postage. We charge no restocking fee. Original delivery charges are refundable where required by applicable law. Please use a trackable service and retain proof of postage.

If an item arrives damaged, faulty or incorrect, contact us with your order number and a description of the issue; photos can help us resolve it. We will arrange an appropriate remedy and cover reasonable return costs where the fault is ours.

Approved refunds are returned to the original payment method within 14 days after we receive the returned goods or evidence of return where applicable law requires. Your payment provider may take additional time to display the credit.

To request cancellation before dispatch, email us as soon as possible. If the order has already shipped, the return process applies, subject to your legal cancellation rights.

Nothing in this policy excludes or limits mandatory consumer rights, including applicable withdrawal rights. If local law gives you greater protection, that law applies.

退貨及退款

如需退貨，請於收到訂單後 14 天內電郵 contact@beautymetoday.com，提供訂單編號及擬退回的商品。我們會提供退貨地址及指示。未收到退貨指示前，請勿將商品寄往本公司的商業通訊地址。

非品質問題的退貨須為未使用、配件齊全、保留原包裝且衞生封條完整的商品。基於衞生考慮，已開封或使用的化妝品及個人護理用品不適用於自願性改變心意退貨。這些限制不影響您就瑕疵、損壞或寄錯商品享有的權利。

非品質問題退貨的郵費由顧客承擔，我們不收取補貨費。原有運費將按適用法律的規定退還。請使用可追蹤的寄件服務，並保留寄件證明。

如收到損壞、瑕疵或寄錯的商品，請提供訂單編號及問題說明；相片有助我們處理。我們會安排適當補救，並在責任屬於我們時承擔合理退貨費用。

獲批准的退款會於收到退貨後 14 天內退回原付款方式；如適用法律要求以退貨證明為準，則按該規定辦理。付款機構可能需要額外時間顯示入賬。

如需於出貨前取消訂單，請盡快電郵我們。若訂單已寄出，將按退貨程序處理，但不影響您的法定取消權利。

本政策不排除或限制任何強制性消費者權利，包括適用的撤回權。如當地法律提供更高保障，將以該法律為準。